PRIVACY POLICY

Welcome to https://fromartist2artist.com (The ¨Site¨), a website operated by From Artist To Artist S.R.L, a company duly incorporated under the laws of the Republic of Costa Rica, with identification number 3-102-777127, with its head office located in San José, Costa Rica (“From Artist To Artist“, “we“, “us“, “our“). From Artist to Artist offers this website, including all information, tools, and services (“The Service”) available from this site to you, (the user) conditioned upon your acceptance of this Privacy Policy (“The Policy”).

Acceptance. By using the Service, you agree to our Privacy Policy and any term that applies to the website purchase you make. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Eligibility. You must be at least the age of majority in your country or state of residence, not under eighteen years old.

Modifying the Policy. You can review the most current version of it at any time on this page. We reserve the right to update, change, or replace any part of this Policy by posting updates and or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Limited Liability and Terms and Conditions. This Policy is and shall be considered part of our Terms of Service, for which all limitations of liability, disclaimer of warranties, indemnifications, prohibited uses, applicable law, and any other related matter of the later shall be part of this Policy.

Information we Collect. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:

Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. We may use third party tracking and analytics services such as Google Analytics to track and analyze how visitors use our Site. Such third parties may use Cookies to help track user behavior. We do not have access or control over these Cookies. Although Google Analytics places a persistent Cookie on your web browser to identify you as a unique user the next time you visit the Site, the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You can prevent the storage of data relating to your use of the Site and created via the cookie (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available at the following link https://tools.google.com/dlpage/gaoptout?hl=en. You can also obtain additional information on Google Analytics’ collection and processing of data and data privacy and security at the following link: https://policies.google.com/technologies/partner-sites; and https://support.google.com/analytics/topic/2919631

Cookies we collect” When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

“Do not Track” Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. 

When you sign-up to receive marketing communications we collect certain information, including your name and email address. You can opt out of receiving marketing communications from the Site such as our newsletter by clicking the “Unsubscribe” link at the bottom of each email or emailing us at lorena@fromartist2artist.com or anamaria@fromartist2artist.com .

Please note that even if you unsubscribe or opt-out, we may still send you transactional, order, Site and Product related communications (e.g., emails related to your orders or comments). If you contact us with a comment, question or complaint we may ask for your name, email address, address and/or phone number. You do not have to create an account in order to browse our Site or place an order.

If you choose to create an account, we will collect and store your personal information including first and last name, email address, mailing address and password in order to create and administer your account. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages).

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your first and last name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Finally, our Site contains third party links, this means that we offer links to other websites that are not owned or controlled by us, including our partner sites and social media websites. We provide links to third party websites as a convenience to the user. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites, and therefore we have no responsibility or liability in any manner for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure or otherwise treat Personal Information. When you click on such a link, you will leave our Site and go to another site. During this process, another entity may collect Personal Information about you. The linked websites have separate and independent privacy policies, notices and terms of use. We recommend that you review the privacy policy of any new website you visit.

How we use Information. In order to make our Site more useful to you, our servers (which may be hosted by a third party service provider) may use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you.
  • Send you information about your account and order.
  • Respond to your requests, including transaction details and complaints.
  • Process payments.
  • Screen our orders for potential risk or fraud.
  • Set up your account for our site.
  • Comply with any legal obligations we have, such as calculating shipping fees.
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

How we share information. We share your Personal Information with third parties to help us use your Personal Information, as described above, and to help us operate and improve our services. These third parties assists us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations. We may also share information with partners who distribute and assist us in advertising our services. For example, we use Crossfire.Network to power our online store, you can read more about how Crossfire.Network uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site. Additionally, we may also share Personal Information with third parties to whom you ask us to send Personal Information, or otherwise with your consent. Furthermore, we also share Personal Information with card payment processors, and shipping companies to deliver our products.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, a search warrant or other lawful request for information we receive, or to otherwise protect our rights. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. Of note, to a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”), in the event we have such Affiliates in the future, in which case we will require our Affiliates to honor this Privacy Policy.

Your rights. Under Costa Rican law (Law number 8968), you are entitled to the following fundamental rights:

  • Self-determination of Information. This right recognizes the right of the data holder to certain principles and guarantees related to the fair and legitimate use of his or her data, including protection of his or her privacy, avoiding discriminatory actions. 
  • Informed consent. This right enables the data holder to understand the purposes of data collection, the use by third parties, and the identity of the responsible for the data collection, among others. 
  • Quality of the Information. All data collected shall be current, truthful, accurate, and suitable for the purpose for which it was collected. You have the right to ask for a modification of it. 
  • Right to access. Every person has the right to access his or her personal data, and to require rectification, modification or suppression of them, and to consent the transmission of his or her data. 
  • Right to revert consent. You are entitled to revert your consent at any moment, given appropriate notice to us.

How do we protect your information. We continuously take steps to protect your data from unauthorized access to or alteration, disclosure, or destruction of your personal information. For example, credit and debit card information is always encrypted during transfer over networks. Although we do not promise, and you should not expect that your personal information will always remain secure.

We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately at lorena@fromartist2artist.com or anamaria@fromartist2artist.com .

How long we retain your information. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. 

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders. 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

In any case, the information will be store and or use for more than four (4) years from the date of collection.

Minors. Protecting the privacy of children is very important to us. The Site is not directed to children, and children are not eligible to use our Site.

How to contact us. If you have any questions, comments or complaints, about this Privacy Policy or how our service providers or we treat your personal information, please contact us at lorena@fromartist2artist.com or anamaria@fromartist2artist.com .

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